Their actions violated our corporate policies and were inconsistent with our values. A spokesperson told The Verge, “Ticketmaster terminated both Zaidi and Mead in 2017, after their conduct came to light. The hacking violations were first reported in 2017 when CrowdSurge sued Live Nation for antitrust violations. “Further, Ticketmaster’s employees brazenly held a division-wide ‘summit’ at which the stolen passwords were used to access the victim company’s computers, as if that were an appropriate business tactic.” “Ticketmaster employees repeatedly – and illegally – accessed a competitor’s computers without authorization using stolen passwords to unlawfully collect business intelligence,” said Acting U.S. Information collected from the Toolboxes were used to “benchmark” Ticketmaster’s offerings against the competitor. Later, at an Artists Services Summit, Mead logged into a Toolbox and demonstrated the product to Live Nation and Ticketmaster employees. In January 2014, Mead gave a Ticketmaster executive multiple sets of login information to Toolboxes, the competitor’s password-protected app that provides real-time data about tickets sold through the company. This investigation is a perfect example of why these laws exist – to protect consumers from being cheated in what should be a fair market place,” said FBI Assistant Director-in-Charge Sweeney. Ticketmaster used stolen information to gain an advantage over its competition, and then promoted the employees who broke the law. “When employees walk out of one company and into another, it’s illegal for them to take proprietary information with them. The hacking information shared with the company included usernames, passwords, data analytics, and other insider secrets. When he joined Live Nation, Mead provided that confidential information to the former head of the Artist Services division, Zeeshan Zaidi, and other Ticketmaster employees. In 2012, Mead signed a separation agreement to keep his previous company’s information confidential. Ticketmaster admitted hiring former employee, Stephen Mead, from startup rival CrowdSurge (which merged with Songkick) in 2013.
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